Product & UX/UI

Mercury builds banking software for startups and technology companies. Its goal is to make banking, cards, payments, and financial operations simpler for founders and their teams.

Senior Product Designer - Disputes

Design Mercury’s disputes experience so customers can understand, manage, and resolve high-stakes banking issues with clarity and confidence.

Salary: USD 157,400–196,700/year
Commitment: Full-time
Remote region: Remote · United States, Canada
Engagement: Full-time employee
Duration: Permanent

About this role

We're looking for a Senior Product Designer to help design that journey.

Role requirements and focus

What you’ll work on

Design end-to-end dispute experiences
Own the design of dispute experiences across Business Banking, Personal Banking, and multiple payment rails.
Design cohesive journeys spanning customer experiences, investigator tooling, communications, and operational systems.
Use service design and systems thinking to improve the dispute experience from beginning to resolution and beyond.
Transform regulatory, operational, and technical complexity into experiences that feel intuitive, trustworthy, and easy to navigate.

What they’re looking for

Have 4+ years of product design experience, including ownership of end-to-end projects in complex domains.
Have experience designing sophisticated workflows, systems, or service experiences that unfold across multiple touchpoints.
Demonstrate strong systems thinking and can understand how decisions in one part of a product affect the broader ecosystem.
Have exceptional interaction design and visual design craft, with a portfolio that shows both clarity of thinking and quality of execution.
Are deeply curious and consistently seek to understand the underlying problem rather than simply executing requirements.

Skills and focus

Product & UX/UI
Full-time employee

Useful context

Specialty

Product & UX/UI

Work type

Full-time employee

Source

Mercury / Greenhouse

Last verified

Jul 27

Verification context

The employer's Greenhouse page returned this exact role as live, remote, and full-time on 2026-07-27.

Role terms can change after verification. The employer application page remains the final authority.